Shipping policy
Shipping Policy for Custom Made By Us
At Custom Made By Us, we strive to provide our customers with fast and reliable shipping. Our goal is to process and ship your order within 3 business days of receipt. Please review the following information regarding our shipping policy:
Shipping Destinations:
- We currently ship to the United States of America.
- If you are located outside of our shipping destinations, please contact us at cs@custommadebyus.com to discuss possible shipping options.
Shipping Rates:
- Shipping rates are calculated based on the weight of your order and the shipping destination.
- Shipping rates will be displayed at checkout before you complete your order.
Order Processing:
- Orders are processed and shipped during regular business hours [Monday thru Friday - 8:00am to 5:00pm MST].
- Orders received on weekends or holidays will be processed on the next business day.
Delivery Time:
- Delivery times are estimates only and may vary based on the shipping destination and the carrier.
- We cannot guarantee specific delivery dates.
Tracking Information:
- Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
- You can also track your order by logging into your account on our website.
Lost or Damaged Packages:
- If your package is lost or damaged in transit, please contact us at cs@custommadebyus.com.
- We will assist you with a replacement or refund, subject to the terms of our return policy.
Customs and Import Duties:
- You are responsible for any customs or import duties, taxes, or other fees that may apply to your order.
- We recommend that you contact your local customs office for information on any applicable fees.
This Shipping Policy was last updated on 02/13/2023. If you have any questions or concerns about our shipping policy, please contact us at cs@custommadebyus.com.